# Communications Terms

**Pilot Version 1.1.0**

These terms apply when your Organization turns on email delivery or connects
an SMS provider. They are part of the Pilot Terms of Service. In these
terms, "we" and "us" mean Cyriac Labs, LLC, which operates Scene Lead. You
will be asked to accept them when you turn on email or connect SMS; if your
Organization accepted an earlier version, you will be asked to accept this
one before you next make a change after it is published.

## 1. Sending is off until you turn it on

**Nothing is emailed or texted to your customers until your Organization
turns sending on.** Until then, the Service composes and records messages but
delivers nothing externally. When a customer pays through the Service's
Stripe checkout, Stripe sends them its own receipt; that is Stripe's email, not a message from
the Service.

## 2. How messages are sent, and whose they are

- **Email** is sent on your Organization's behalf by the Service's own email
  service, from "your Organization's name via Scene Lead", with replies going
  to the reply-to address you give when you turn email on. You do not need an
  email provider account of your own.
- **SMS** is sent through your own SMS provider account, using the
  credentials and sender number you connect.
- Either way, the messages are yours: they go to your recipients about your
  registrations, waitlists, classes, events and bookings, and you are the
  sender for legal purposes. The Service does not send marketing campaigns by
  email.

## 3. Consent and opt-outs — your obligations

- You must have the consent your jurisdiction requires before messaging a
  person (for SMS in the United States, that generally means prior express
  consent, and prior express written consent for marketing).
- Opt-outs are enforced on every future send: an SMS STOP reply, an email
  that bounces or is reported as spam, and a person your managers mark as not
  to be contacted each create a suppression that the Service applies to that
  address or number. When someone asks you to stop by any other route, you
  must mark them. You must not attempt to bypass suppressions.
- You must include the identification your channel requires. For email, the
  Service puts your Organization's name in the sender and a reply-to address
  that reaches you; for SMS, you are responsible for sender identification
  and opt-out language where required.

## 4. Registration and carrier requirements (SMS)

US application-to-person SMS requires carrier registration tied to YOUR
business identity, arranged through your own messaging provider. You are
responsible for the accuracy of registration information; carrier fees,
throughput caps, and filtering decisions are outside our control.

## 5. Costs and limits

We charge nothing for email or SMS during the pilot. Email needs no provider
account of yours. SMS is billed to you by your own SMS provider under your
agreement with them. Email has daily sending limits, per Organization and per
recipient; a message over a limit waits and is sent later rather than being
dropped. If we ever introduce charges for communications, they will be
described in an updated version of these terms requiring your explicit
acceptance first.

## 6. Suspension for abuse

Deliverability is shared infrastructure. We may pause sending for an
Organization whose messages generate complaint or bounce rates that threaten
other Organizations, or that violate the Acceptable Use Policy, and we will
tell you when we do.